Garden Buildings
of Lasting Character

1. Who We Are

Tongues & Grooves Ltd is a company registered in England and Wales. Our contact details are: Email: info@tonguesandgrooves.co.uk  ·  Telephone: 07976 057638

We are the data controller for the personal data we collect from you via this website.

2. What Information We Collect

When you use our website or submit an enquiry, we may collect:

• Contact details — your name, email address and telephone number
• Enquiry information — details you provide in your message, including your garden building requirements
• Technical data — IP address, browser type, operating system and pages visited (collected automatically via cookies and analytics tools)

We do not collect sensitive personal data (such as financial or health information) through this website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide you with a quote for our products and services
• Communicate with you regarding your order or project
• Send you relevant follow-up information (only where you have given your consent)
• Improve and monitor how our website is used
• Comply with any applicable legal obligations

4. Our Legal Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

• Legitimate interests — to respond to your enquiry and run our business effectively
• Consent — where you have opted in to receive marketing communications
• Legal obligation — where we are required by law to process your data

5. How We Store Your Information

Your information is stored securely. We retain personal data for no longer than is necessary — typically three years for enquiry data — after which it is securely deleted. We implement appropriate technical and organisational measures to protect your data from accidental loss, unauthorised access or disclosure.

6. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website or conducting our business, subject to those parties agreeing to keep your information confidential.

7. Cookies

Our website may use cookies to improve your browsing experience and gather analytical data. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your personal data in certain circumstances
• Right to restrict processing — to request that we limit how we use your data
• Right to object — to object to our processing of your data based on legitimate interests
• Right to data portability — to receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@tonguesandgrooves.co.uk. We will respond within 30 days.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

1. About Us

Tongues & Grooves Ltd (“we”, “us”, “our”) is a company registered in England and Wales, specialising in the design, manufacture and installation of bespoke handcrafted garden buildings. Email: info@tonguesandgrooves.co.uk  ·  Telephone: 07976 057638

2. Quotations

All quotations are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute an acceptance of an order. A contract is formed only upon our written confirmation of your order and receipt of your deposit payment.

3. Orders & Deposits

To confirm your order, a non-refundable deposit of 25% of the total agreed price is required. The remaining balance is due upon completion of installation, unless alternative payment terms have been agreed in writing.

Once a deposit has been received, your order will be placed into our production schedule. Lead times will be confirmed at the time of order. We will endeavour to meet agreed installation dates but cannot be held responsible for delays caused by circumstances beyond our reasonable control.

4. Bespoke & Custom Orders

The majority of our buildings are made to your individual specification. Bespoke orders cannot be cancelled once manufacture has commenced. Any design changes requested after production has begun may incur additional charges, confirmed to you in writing before proceeding.

5. Delivery & Installation

Delivery and installation are included in the price quoted unless otherwise stated. You are responsible for ensuring:

• Suitable access to the installation site is available on the agreed date
• The site is prepared and ready for installation (including a suitable level base, unless our base preparation service has been agreed)
• Any necessary planning permissions or building regulations approvals have been obtained prior to installation

If access or site conditions are deemed unsuitable on the day of installation, we reserve the right to reschedule. Any additional costs incurred may be charged to you.

6. Risk & Title

Risk in the goods passes to you upon completion of installation. Title to the goods passes to you upon receipt of payment in full.

7. Warranty

All Tongues & Grooves buildings are covered by a 25-year structural warranty from the date of installation, subject to the following conditions:

• The building is maintained in accordance with our Care & Maintenance guidelines
• The building has not been modified or repaired without our prior written consent
• The building has been used for its intended domestic or light commercial purpose only
• Any recommended remedial treatment (e.g. preservative re-application) has been carried out

This warranty covers structural defects arising from faulty materials or workmanship. It does not cover fair wear and tear, cosmetic damage, damage caused by misuse, neglect or vandalism, or damage from severe weather events. This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

8. Cancellation & Returns

If you are a consumer purchasing for personal use, you may have a right to cancel your order within 14 days of placing it, provided manufacture has not yet commenced. Notify us in writing at info@tonguesandgrooves.co.uk.

Once manufacture has commenced on a bespoke order, the right to cancel under the Consumer Contracts Regulations 2013 does not apply, as the goods have been made to your individual specification. Your deposit will not be refunded in such circumstances.

9. Limitation of Liability

Our total liability to you shall not exceed the total price paid by you for the goods and services under that contract. We shall not be liable for any indirect, special or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

10. Intellectual Property

All designs, drawings and documentation produced by Tongues & Grooves Ltd remain our intellectual property unless otherwise agreed in writing.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The terms in force at the time your order is confirmed will apply to that order.